Terms & Conditions

By using this website, you agree to use it for lawful purposes and not to misuse, damage, or interfere with the website or its functionality.

The information provided on this website is intended to give general information about SOS Maison Ltd and its services.

Our website allows customers to submit enquiries and request appointments through our online booking system.

Submitting a booking request does not necessarily guarantee that an appointment or service has been confirmed. A booking may be subject to availability and confirmation by SOS Maison Ltd.

We may contact you by phone, email, or SMS regarding your request or appointment.

SOS Maison Ltd provides home repair, maintenance, and emergency services across Mauritius, including plumbing, electrical, locksmith, air conditioning, painting, waterproofing, and other home services. Although we aim to provide fast emergency assistance 24/7, response times may vary depending on location, availability, traffic, weather conditions, the nature of the emergency, and other circumstances beyond our control.

Any prices, estimates, or information provided through the website are subject to confirmation.

The final cost of a service may depend on the nature of the work, materials required, accessibility, complexity of the problem, and any additional work required.

Where appropriate, we may provide an estimate before carrying out the work.

Customers should take reasonable precautions during a home emergency and should not put themselves or others at risk while waiting for assistance.

SOS Maison Ltd will make reasonable efforts to respond to emergency requests but cannot guarantee a specific response time or outcome in every situation.

For situations involving immediate danger to life, serious fire, major electrical hazards, or other situations requiring emergency authorities, customers should contact the appropriate emergency services.

Customers are responsible for providing accurate contact and service information when submitting a form or booking request.

Customers should provide reasonable access to the property when an appointment or intervention has been confirmed.

If the information provided is incomplete or inaccurate, this may affect our ability to provide the requested service.

The website may rely on third-party services for functions such as appointment scheduling, forms, email, SMS communications, hosting, analytics, and other website features. SOS Maison Ltd is not responsible for interruptions or technical problems caused by third-party platforms.

We make reasonable efforts to ensure that the information on this website is accurate and up to date. However, we do not guarantee that all information will always be complete, accurate, or current.

We reserve the right to update, modify, or remove website content without prior notice.

Unless otherwise stated, the content of this website, including text, graphics, logos, images, and other materials, belongs to SOS Maison Ltd or is used with appropriate permission.

You may not reproduce, distribute, or commercially use website content without prior permission.

SOS Maison Ltd will make reasonable efforts to provide professional and reliable services. However, we cannot guarantee that every service will be completed without unforeseen issues or that every problem can be resolved immediately.

To the extent permitted by applicable law, SOS Maison Ltd will not be responsible for losses arising from circumstances beyond our reasonable control.

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information. By submitting your contact details through our forms or booking system, you acknowledge that you have read and accepted our Privacy Policy.

We may update these Terms & Conditions from time to time. Changes will be published on this page with an updated revision date.